FAQs

You can view our return policy here. To exchange, original items must be returned and then reordered.

Items purchased on sale are final sale.

Each product has its own care instructions. Please see specific product page for cleaning and storage instructions.

You can see our shipping policy here. Please allow 2-3 business days (excluding holidays) for orders of in-stock items to be fulfilled. Please note, your order may encounter delays that are out of The Ember Collective's control, once shipped - such as increased shipping volume, inclement weather, supply issues, etc. 

Once an order is placed we cannot make any changes or cancellations prior to shipping.

Please place an additional order and we will try our best to combine both shipments, as long as the original shipment is not already in transit..